Refund policy

If you wish to return an order (or items from your order) purchased from .com, you may do so within 30 days to our Head Office from the day you receive the goods and we will refund you in full (excluding any delivery charges) via the original payment method used.Contact us service@vivaisapienza.com.Please be sure to let us know in your email: Order Number, which item you would like to return, the reason for your return.It will be your responsibility to cover the cost of returning the goods and also ensuring that the goods are adequately packed. Please ensure you obtain proof of postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products, in the unlikely event that we do not receive the returned parcel. We recommend you ship via a traceable service to ensure successful delivery.If:the product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description; orthe product delivered is damaged, Inc will, at its discretion, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products.Please send it to 801, The Hillview Plaza, Dongcheng Road, Dongguan City, Guangdong, China 523000 with a copy of your original delivery note, your order number, contact details and if you would like a refund or an exchange.Refund policyGood to knowWe’ve gone paperless! You’ll no longer receive a delivery note in your parcel.For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached.This does not affect your statutory rights.For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.Please use a trackable service and keep your proof of postage receipt until after your refund is processed.You’ve got 31 days to send something back to us from the day you receive it.If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.