Shipping policy

Shipping costs and delivery times depend on the type of delivery you choose.

Directly from the Vivaisapienza site, when choosing your delivery method, you can select your nearest point

Your items will be AVAILABLE FOR 10-20 DAYS their arrival at your home.

EXPRESS DELIVERY

If you need a faster delivery, your best choice is the express service that will deliver your purchases within 7-20 WORKING DAYS at a cost of  6.99 usd.

Thanks to our tracking system, you can always keep up to date with the status of your order.

• If the order is “CONFIRMED,” this means that we are preparing it for shipping.

• If the order is marked as “SHIPPED”, please click on the “ID Tracking” search number. You will be redirected to the website of the UPS courier, where you can check the status of your shipment

WHAT ARE ACCESS POINTS?

Access Points are points run by UPS, the courier service we use, where you can PICK UP YOUR PURCHASES or BRING YOUR PACKAGES TO BE RETURNED.

Access Points may be located in COURIERS’ OFFICES or AFFILIATED LOCAL BUSINESSES which are subject to checks by UPS.

  
 
HOW DO I CHECK WHETHER OR NOT MY ORDER HAS BEEN SHIPPED?
 

It’s easy: log in and click on "My Orders". This will open your order list. Click on the one you would like to check:

If the order is “BEING PROCESSED” this means that we are preparing it for shipment. The time needed to prepare a Standard shipment is around 2-4 working days.

If the order is “SHIPPED”, please click on the “ID Tracking” search number. You will be redirected to the website of the courier UPS, where you can check the status of your shipment.

If you have any problems with your shipment, you can contact UPS via telephone (check the local number on ups.com)

 
WHAT HAPPENS IF I AM OUT WHEN THE COURIER ARRIVES?

If you are not at home when the courier needs to deliver your purchase, it will be taken to the nearest UPS Access Point.

The courier will leave a card with all of the details of the Access Point. If there are no Access Points within 2 km of the delivery address (if you live in a town) or 7 km (if you live outside a town),  our courier will make two more delivery attempts and then the shipment will be stored for 5 days before it is returned to the sender.

The courier will leave a card with all of the details of the Access Point.